We use threads.com and gitbook.com for communications.
- threads and
- group messages (#General and #Engineering, potentially #Operations and #Marketing later)
- direct messages
- long-form entries and playbooks
- things that are only relevant for today => group message in #General / #Engineering
- Example: "hey ESLint is breaking for me, can someone help?"
- things that are for a week up to a month => thread (see below for etiquette)
- Example: RFCs, Bug Reports, Sales Notes, ...
- things that are only relevant for one person => direct messages
- Example: "Hey can you book my link for peer programming?"
- things that are relevant forever and future hires => GitBook
- Example: This entry
One thing we've adopted company-wide is the "Thread Police" 🚓🚓🚓🚓 essentially when a conversation either goes out-of-topic or is too sync-heavy (i.e. too many people chiming in, too many different opinions etc.) we move things into an async thread.
Threads are more structured and less noisy, async friendly and easier to follow up at a later time.
Every employee in the team is empowered to share the "Thread Police" emojis
when they feel like something gets out of hand in a group chat.
Anyone who keeps talking about this topic in the sync chat afterwards goes to async-jail immediately, you do not pass Go and do not collect $200.
Using blocks allows others to reply to specific ideas and/or sections of a thread instead of a large piece of text. Simply hit "enter" to add more blocks. See the example below: