Operations Stack

The objective of this section is to explain how the new Ops Stack was implemented and for what purpose each element exists to serve that objective.

Taking into consideration how important is to have the right information in the right time to be able to help the best way possible our customers, having a solid stack to support Ops activities is a big deal 💪

CRM

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.[^1]

Close.com

Email provider

A customer communication platform for transactional and marketing email is a powerful tool to keep your customer engaged and aware of your business or product.

SendGrid

Customer Ticketing System

A Customer Ticketing System is software that keeps track of customer issues so your support team can resolve them in a timely manner. It gives a team the everyday tools they need to do their job well, from answering tickets to collaborating with other team members.[^2]

Help Scout